Support Knowledge Base

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Driver (2)

Firmware (2)

ID	Download Title	Download Link	Post Date
600	Qio Firmware Updater (OS X) 2.0.1	Download Now	Jun-13-2013
642	Qio Serial ROM Flasher (OS X) 1.0	Download Now	Feb-15-2012

Manual (2)

ID		Download Title	Download Link	Post Date
497		Qio Mac User's Guide [English]	Download Now	Nov-09-11
498		Qio User's Guide [Japanese]	Download Now	Nov-22-10
	File Name: qio_ug-j.pdf Document Version: UG-QIO-J-G-111010 File Size: 2.4 MB Japanese user's guide for the Sonnet Qio Professional Universal Media Reader/Writer Plus Four eSATA Ports. This manual applies to QIO-E34 (Qio with the PCIe Bus Extender ExpressCard/34 adapter) and QIO-PCIE (Qio with the Bus Extender PCIe adapter card).

FAQ (29)

ID		Article Title	Post Date
491		Are Sonnet Tempo SATA cards compatible with the Drobo S?	Feb-02-11
495		My P2 card is unexpectedly unmounting from my Qio after I wake a MacPro or MacBook Pro from sleep.	Mar-24-10
	The solution is to remove the Panasonic P2 cards before putting the computer to sleep. This is an issue with the Panasonic P2 card Macintosh driver. Sonnet is working with Panasonic to resolve this issue.

499		I get a blue screen on my Mac Pro/MacBook Pro instead of booting when I connect Qio	Mar-24-10
501		Are all C600X CF Cards more or less equal performance in a Qio?	Mar-22-10
503		Can I power the Qio from a FireWire port on a MacBook Pro?	Mar-23-10
509		Is the Qio driver compatible with a 64-bit kernel boot of OS X 10.6 or 10.7?	Feb-28-12
510		Can I use the AJA IO Express with the Sonnet Qio in a MacBook Pro?	Mar-23-10
	Yes. Just plug the AJA ExpressCard/34 adapter into one of the Qio's two ExpressCard/34 slots.

512		My Qio was working fine with my ExpressCard/34 bus interface card, but the Qio does not work with my PCIe Express bus interface card in an early 2009 MacPro.	Mar-31-10
514		My unibody MacBook Pro will spontaneously restart after shutdown with Qio attached.	Mar-31-10
516		What kind of battery can I use with the Qio?	Apr-08-10
527		Why does my Macintosh take so long to boot when the Qio is attached?	Apr-27-11
528		Why can't a Mac Pro acknowledge the Qio if it is plugged in after the Mac is booted?	Aug-31-10
536		With a Qio, my Mac Pro kernal panics when I shut down after using Avid Media Composer.	Oct-28-10
	Avid Media Composer 4.05 is not compatible with the Sony SxS driver. Please seek support from Avid and/or Sony.

547		I'm getting a Mac OS X kernel panic when I remove an SxS card from the Qio connected to a Mac Pro that also has a video capture card installed.	Jan-17-11
563		I'm getting a long blue screen when I boot a Macintosh with Qio installed.	Apr-27-11
	Reinstall the Qio software.

566		I upgraded to 10.6.8 and my system no longer boots.	Sep-26-11
576		What version of Mac OS X do I need for Qio?	Jan-17-13
581		Is Qio Compatible with 17" Thunderbolt MacBook Pro?	Dec-21-11
	Yes, but you must hot plug the Qio into the ExpressCard/34 slot of the 17" Thunderbolt MacBook Pro. The Qio will not be recognized in the 17" Thunderbolt MacBook Pro if you boot or restart with the Qio plugged into the ExpressCard/34 slot. See FAQ 632 for more infomation about compatibility connecting Qio via Thunderbolt.

632		Is Qio compatible with Echo ExpressCard/34 Thunderbolt Adapter?	Dec-21-11
633		Is Qio compatible with the Matrox T/ADP Thunderbolt Port Adapter?	Feb-28-12
639		Is the Qio PCIe 2.0 Bus Extender card compatible in all slots of the Mac Pro 5,1?	May-06-13
646		How can I read UDF Formatted SxS cards?	Apr-20-12
648		Why is the Panasonic Mac OS X P2 driver not compatible with 64-bit mode, while the Sony SxS driver, CF driver and SATA drivers are compatible with 64-bit mode?	Feb-28-12
651		Do Qio and Qio CF4 support UDMA 7 CompactFlash cards?	May-06-13
653		I connected a Red Station media reader to the eSATA ports, but the media would not mount. How do I mount the media?	May-06-13
678		Is the Qio compatible with OS X 10.8 (Mountain Lion)?	May-06-13
693		My computer kernel panics after updating OS X to 10.8.2. What can I do to fix it? (Qio/Qio CF4/Qio E3 issue)	Nov-06-12
713		My Qio Does Not Recognize My SD-to-SxS Adapter	May-07-13
730		I have a Retina MacBook Pro (or other Mac introduced in 2012), and my machine won't boot after installing Qio software.	Dec-06-12

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