|ID||Article Title||Post Date|
||Are Sonnet Tempo SATA cards compatible with the Drobo S?||Feb-02-11|
||My P2 card is unexpectedly unmounting from my Qio after I wake a Mac Pro or MacBook Pro from sleep.||Aug-01-13|
|Install Qio software version 1.2.3 or later to resolve the issue.|
||I get a blue screen on my Mac Pro/MacBook Pro instead of booting when I connect Qio||Mar-24-10|
||Are all C600X CF Cards more or less equal performance in a Qio?||Mar-22-10|
||Can I power the Qio from a FireWire port on a MacBook Pro?||Mar-23-10|
||Is the Qio driver compatible with a 64-bit kernel boot of OS X 10.6 or 10.7?||Aug-01-13|
||Can I use the AJA IO Express with the Sonnet Qio in a MacBook Pro?||Mar-23-10|
||My Qio was working fine with my ExpressCard/34 bus interface card, but the Qio does not work with my PCIe Express bus interface card in an early 2009 MacPro.||Mar-31-10|
||My unibody MacBook Pro will spontaneously restart after shutdown with Qio attached.||Mar-31-10|
|Check the bottom of the Qio for the serial number.|
This can occur on some Qio units with a serial number begins with A, B, or C. Contact Sonnet support for more information.
||What kind of battery can I use with the Qio?||Apr-08-10|
|A battery should be capable of providing 12Volts @ 3 Amps and have an XLR 4-pin power connector. Nominal power usage of Qio is 9W, and attached F2s are 8 Watts each. An example of a compatible battery is the Bescor MM7XLR-NC (BC-500 charger sold separately) that can provide 12Volts @ 7.2Amps and has a 50 Watt-hour capacity. This battery could power a Qio for 5.5 hours, or a Qio plus F2 for 3 hours.|
||Why does my Maci take so long to boot when the Qio is attached?
|It is normal for the Mac to take a long time to boot (as long as 10 minutes) the first time after a Qio is attached. All the new drivers need to be discovered and the kernal caches built. It is important to let this initialization process complete without interruption. |
However, in some instances, the Mac takes a long time for subsequent boots as well. If this occurs, run the Qio System Uninstaller and rerun the Qio System Installer. This should clear the problem.
||Why can't a Mac Pro acknowledge the Qio if it is plugged in after the Mac is booted? ||Sep-13-13|
||With a Qio connected, my Mac Pro kernel panics when I shut down after using Avid Media Composer.||Jul-31-13|
|Avid Media Composer 4.05 is not compatible with the Sony SxS driver. Please seek support from Avid and/or Sony.|
||I'm getting a OS X kernel panic when I remove an SxS card from the Qio connected to a tower Mac Pro that also has a video capture card installed.||Oct-31-14|
|If you have a Mac Pro model 1,1, put the video capture card (such as AJA Kona or Black Magic DeckLink card) in Mac Pro PCIe slot 3 and the Qio bus interface card in PCIe slot 2 to fix this issue. If you have a different model of Mac Pro, the problem occurs only in one of Qio's SxS slots, so use only the other SxS slot. Sonnet and Sony are working to address this issue.|
||I'm getting a long blue screen when I boot a Mac with Qio installed.||Sep-13-13|
||I upgraded to 10.6.8 and my system no longer boots.||Sep-26-11|
||What version of OS X do I need to use Qio with MacBook Pro?||Aug-20-14|
||Is Qio Compatible with 17" Thunderbolt MacBook Pro?||Sep-13-13|
||Is Qio compatible with Echo ExpressCard/34 Thunderbolt Adapter?||Jul-31-13|
||Is Qio compatible with the Matrox T/ADP Thunderbolt Port Adapter?||Feb-28-12|
|No, the Qio software is not yet compatible with a Thunderbolt connection. When Qio is compatible, it should work with the Matrox T/ADP Thunderbolt Port Adapter.|
||Is the Qio PCIe 2.0 Bus Extender card compatible in all slots of the Mac Pro 5,1?||May-06-13|
||How can I read UDF Formatted SxS cards?||Aug-11-17|
||Why is the Panasonic OS X P2 driver not compatible with 64-bit mode, while the Sony SxS driver, CF driver and SATA drivers are compatible with 64-bit mode?||Oct-31-14|
||Do Qio and Qio CF4 support UDMA 7 CompactFlash cards?||May-06-13|
||I connected a Red Station media reader to the eSATA ports, but the media would not mount. How do I mount the media?||May-06-13|
|Mac OS 10.7.5 will not mount FAT32 volumes connected to the eSATA ports of this device. (FAT32 volumes mount fine in 10.6.8 and in 10.8.2 and later.)|
As a workaround, you can manually mount volumes with the following procedure:
1) Open terminal (Applications > Utilities > Terminal)
2) Run the following command:
Look for the target volume in the IDENTIFIER column. The volume will have a name like disk4s2.
3) Create a mount point by using the following terminal command:
Note: myvolume is the name of the mount point you will create and must be unique - for example, you cannot mkdir /Volumes/FAT if a volume named FAT is already mounted.
4) Mount the target volume with the command:
sudo mount -t msdos /dev/disk4s2 /Volumes/myvolume
Note: disk4s2 is the from the IDENTIFIER column from step 2. myvolume is the unique name you chose in step 3.
The volume should now be mounted and is available for use. The volume must also be unmounted through terminal - finder will not be able to unmount the volume.
The command to unmount the volume is:
sudo umount /Volumes/myvolume
where myvolume is the mount point you created in step 3.
||Is the Qio compatible with OS X 10.10 (Yosemite) and OS X 10.9.5 (Mavericks)?||Oct-31-14|
||My computer kernel panics after updating OS X to 10.8.2. What can I do to fix it? (Qio/Qio CF4/Qio E3 issue)||Nov-06-12|
|The OS X 10.8.2 update breaks compatibility with Qio, Qio CF4, and Qio E3 pro media readers, resulting in kernel panics on systems with Qio v1.1.6 and earlier software installed. By following the steps below, you may enable your system to work again, but the Qio will not operate after the procedure until you install Qio v1.1.8 or later software. |
1. Cold-boot your computer holding the cmd and R keys together (this forces the computer to boot from the recovery partition)
2. Select the language
3. Open the Disk Utility application
- If your main operating system drive is locked (grayed out), select it and choose to “unlock” in the icon list at the top of the screen
- Note the name of the volume that holds your operating system - usually "Macintosh HD" – you will need this name later in these instructions
4. Quit Disk Utility
5. From the Utilities Menu, open the Terminal application.
6. Type the following commands, pressing the Enter key in between each command:
NOTE: In the following commands, <VOLNAME> is the name of the partition that your operating system resides on. This should have been obtained in step 3b. If your volume name has a space in it, such as "Macintosh HD", a “\” character must precede the space in the volume name (ie "Macintosh\ HD")
rm -r /Volumes/<VOLNAME>/System/Library/Extensions/STPCIFamily*
cp -rf /Volumes/<VOLNAME>/Library/Application\ Support/QIO/IOPCIFamily.kext /Volumes/<VOLNAME>/System/Library/Extensions
7. Quit all applications and restart the computer.
||My Qio Does Not Recognize My SD-to-SxS Adapter||May-07-13|
|If you are using the Qio or Qio E3 connected via Thunderbolt to a Mac running OS X 10.8.2+, this is a known issue that may be fixed by installing this software patch .|
With the release of OS X 10.8.2, Apple disabled USB 2.0 drivers over Thunderbolt. Because many SD-to-SxS adapters use the ExpressCard USB interface, and Qio and Qio E3 support USB-based adapters through the ExpressCard (SxS) slots' USB interfaces, the adapters are not recognized under 10.8.2+. Sonnet's USB 2.0 Over Thunderbolt Patch for Qio/Qio E3 removes the limitation and allows your adapter to be recognized.
||I have a Retina MacBook Pro (or other Mac introduced in 2012), and my machine won't boot after installing Qio software.||Dec-06-12|
|Boot in safe mode. In Terminal, type: sudo nvram boot-args="dart=0x0" and restart. You can undo this later with the command sudo nvram -d boot-args .|
||My Stardom RAIDSonic ST3620-2S-S2 is not reliable with 6Gb drives and and a 6Gb controller.||Jul-08-13|
|The Stardom RAIDSONIC ST3620-2S-S2 is not reliable when connected at 6Gb. It was designed for 3Gb SATA. If you connected previously using a 3Gb controller, even with 6Gb drives, the connection was 3Gb. With the 6Gb controllers and 6Gb drives, the connection is negotiated at 6Gb, but the connection is not reliable because of the older design of the Stardom chassis does not support 6Gb. The drives may not be recognized or if recognized, transfers will fail at some point.|
||Can I format an SxS card in UDF format in macOS?||Jan-20-21|
|Yes, but you must use Terminal.|
1) Open Terminal
to get the name of the disk. It will be something like "disk4". Ejectable media are typically the last in the list.
newfs_udf -v "My Volume Name" disk4
if disk4 was the correct one. The volume name is anything you want of course.
4) Unplug and replug the SxS card
(Due to somebody's bug, the disk will only mount after being ejected.)
5) You can run
without any parameters to see other parameters that can be set.
The process can be automated somewhat by writing a bash script, which can be looked up on the internet.