|ID||Article Title||Post Date|
||Are Sonnet Tempo SATA cards compatible with the Drobo S?||Feb-02-11|
||My P2 card is unexpectedly unmounting from my Qio after I wake a Mac Pro or MacBook Pro from sleep.||Aug-01-13|
||I get a blue screen on my Mac Pro/MacBook Pro instead of booting when I connect Qio||Mar-24-10|
|The first time you boot with the Qio connected, the screen will stay blue for up to 6 minutes while the Mac is configuring the Qio slot space. Please be patient. Subsequent boots should be normal. Note that you must install the Qio software before connecting the Qio.|
||Are all C600X CF Cards more or less equal performance in a Qio?||Mar-22-10|
|Sonnet measured read performance for three manufacturers' 600X (90MB/sec) CF cards in the Qio, connected to a MacBook Pro:|
Lexar Professional 600X...86MB/sec
SanDisk Extreme Pro........61MB/sec
||Can I power the Qio from a FireWire port on a MacBook Pro?||Mar-23-10|
||Is the Qio driver compatible with a 64-bit kernel boot of OS X 10.6 or 10.7?||Aug-01-13|
||Can I use the AJA IO Express with the Sonnet Qio in a MacBook Pro?||Mar-23-10|
||My Qio was working fine with my ExpressCard/34 bus interface card, but the Qio does not work with my PCIe Express bus interface card in an early 2009 MacPro.||Mar-31-10|
||My unibody MacBook Pro will spontaneously restart after shutdown with Qio attached.||Mar-31-10|
|Check the bottom of the Qio for the serial number.|
This can occur on some Qio units with a serial number begins with A, B, or C. Contact Sonnet support for more information.
||What kind of battery can I use with the Qio?||Apr-08-10|
||Why does my Maci take so long to boot when the Qio is attached?
|It is normal for the Mac to take a long time to boot (as long as 10 minutes) the first time after a Qio is attached. All the new drivers need to be discovered and the kernal caches built. It is important to let this initialization process complete without interruption. |
However, in some instances, the Mac takes a long time for subsequent boots as well. If this occurs, run the Qio System Uninstaller and rerun the Qio System Installer. This should clear the problem.
||Why can't a Mac Pro acknowledge the Qio if it is plugged in after the Mac is booted? ||Sep-13-13|
|Plugging in a Qio is like plugging in PCIe cards. In the Mac Pro's case, although media (DVDs, CF cards, SD cards, etc) can be plugged in, there was never an expectation by OS X that a PCIe card could be hot-plugged into a Mac Pro. As a result, OS X has no infrastructure for detecting and starting a driver loading process. The plug-in event is not noticed by the system.|
||With a Qio connected, my Mac Pro kernel panics when I shut down after using Avid Media Composer.||Jul-31-13|
||I'm getting a OS X kernel panic when I remove an SxS card from the Qio connected to a tower Mac Pro that also has a video capture card installed.||Oct-31-14|
|If you have a Mac Pro model 1,1, put the video capture card (such as AJA Kona or Black Magic DeckLink card) in Mac Pro PCIe slot 3 and the Qio bus interface card in PCIe slot 2 to fix this issue. If you have a different model of Mac Pro, the problem occurs only in one of Qio's SxS slots, so use only the other SxS slot. Sonnet and Sony are working to address this issue.|
||I'm getting a long blue screen when I boot a Mac with Qio installed.||Sep-13-13|
|Reinstall the Qio software.|
||I upgraded to 10.6.8 and my system no longer boots.||Sep-26-11|
||What version of OS X do I need to use Qio with MacBook Pro?||Aug-20-14|
||Is Qio Compatible with 17" Thunderbolt MacBook Pro?||Sep-13-13|
||Is Qio compatible with Echo ExpressCard/34 Thunderbolt Adapter?||Jul-31-13|
|Yes, but it requires the Sonnet PCIe Bus Extender ExpressCard/34 Revision B (serial number beginning with B), which began shipping December 2011; or the Sonnet PCIe 2.0 Bus Extender ExpressCard/34.|
||Is Qio compatible with the Matrox T/ADP Thunderbolt Port Adapter?||Feb-28-12|
||Is the Qio PCIe 2.0 Bus Extender card compatible in all slots of the Mac Pro 5,1?||May-06-13|
||How can I read UDF Formatted SxS cards?||Aug-11-17|
||Why is the Panasonic OS X P2 driver not compatible with 64-bit mode, while the Sony SxS driver, CF driver and SATA drivers are compatible with 64-bit mode?||Oct-31-14|
|This issue is now resolved. The Panasonic P2 driver included with Qio software version 1.2.3 and later is 64-bit compatible. Installing Qio 1.3.2 or later adds P2 support to systems running OS X in 64-bit mode, including Mavericks (10.9) and Yosemite (10.10) |
||Do Qio and Qio CF4 support UDMA 7 CompactFlash cards?||May-06-13|
|Yes, Qio and Qio CF4 support UDMA 7 CompactFlash cards in UDMA 6 mode.|
Background: CompactFlash Revision 6.0 (November 2010) added UltraDMA Mode 7 (167 MB/s), which is up to 20% faster than UDMA 6 (133MB/sec). All UDMA 7 CompactFlash cards are compatible with UDMA 6 cameras and readers.
The Qio's CompactFlash slots can be read concurrently. The Qio can read the fastest CF cards at up to 133MB/s each and a total aggregate of 200MB/s (two cards).
The Qio CF4 can read all four CompactFlash slots concurrently. When connected to a desktop machine, the maximum aggregate read speed is 133MB/sec (one card), 266MB/sec (two cards), 400MB/sec (three or four cards).
||I connected a Red Station media reader to the eSATA ports, but the media would not mount. How do I mount the media?||May-06-13|
|Mac OS 10.7.5 will not mount FAT32 volumes connected to the eSATA ports of this device. (FAT32 volumes mount fine in 10.6.8 and in 10.8.2 and later.)|
As a workaround, you can manually mount volumes with the following procedure:
1) Open terminal (Applications > Utilities > Terminal)
2) Run the following command:
Look for the target volume in the IDENTIFIER column. The volume will have a name like disk4s2.
3) Create a mount point by using the following terminal command:
Note: myvolume is the name of the mount point you will create and must be unique - for example, you cannot mkdir /Volumes/FAT if a volume named FAT is already mounted.
4) Mount the target volume with the command:
sudo mount -t msdos /dev/disk4s2 /Volumes/myvolume
Note: disk4s2 is the from the IDENTIFIER column from step 2. myvolume is the unique name you chose in step 3.
The volume should now be mounted and is available for use. The volume must also be unmounted through terminal - finder will not be able to unmount the volume.
The command to unmount the volume is:
sudo umount /Volumes/myvolume
where myvolume is the mount point you created in step 3.
||Is the Qio compatible with OS X 10.10 (Yosemite) and OS X 10.9.5 (Mavericks)?||Oct-31-14|
|The Qio is compatible with OS 10.10 (Yosemite) and 10.9.5 (Mavericks) when using Qio software version 1.3.2 and later. |
||My computer kernel panics after updating OS X to 10.8.2. What can I do to fix it? (Qio/Qio CF4/Qio E3 issue)||Nov-06-12|
||My Qio Does Not Recognize My SD-to-SxS Adapter||May-07-13|
||I have a Retina MacBook Pro (or other Mac introduced in 2012), and my machine won't boot after installing Qio software.||Dec-06-12|
|Boot in safe mode. In Terminal, type: sudo nvram boot-args="dart=0x0" and restart. You can undo this later with the command sudo nvram -d boot-args .|
||My Stardom RAIDSonic ST3620-2S-S2 is not reliable with 6Gb drives and and a 6Gb controller.||Jul-08-13|
|The Stardom RAIDSONIC ST3620-2S-S2 is not reliable when connected at 6Gb. It was designed for 3Gb SATA. If you connected previously using a 3Gb controller, even with 6Gb drives, the connection was 3Gb. With the 6Gb controllers and 6Gb drives, the connection is negotiated at 6Gb, but the connection is not reliable because of the older design of the Stardom chassis does not support 6Gb. The drives may not be recognized or if recognized, transfers will fail at some point.|
||Can I format an SxS card in UDF format in macOS?||Jan-20-21|