RX 5500 XT/5700 Pucks
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Driver (0)
Firmware (0)
Manual (2)
IDDownload TitleDownload LinkPost Date
1124 RX 5500XT/5700 Puck Quick Start Guide [6 Languages]
Download Now
Feb-05-21
1133 230W Power Supply Certificate of Conformity
Download Now
Jan-08-21
File Name: Chicony_A17-230P1A_PSE_Certificate_of_Conformity.pdf
File Size: 1.5 MB
This is the Certificate of Conformacy for the 230W power supply provided with Sonnet's RX 55500XT and RX 5700 Pucks.
 
 
FAQ (22)
IDArticle TitlePost Date
913 Does an eGPU accelerate Adobe After Effects?Jun-21-21
929 Can I use a Sonnet eGPU with Boot Camp?Jun-21-21
932 How can I use the Sonnet eGPUs to accelerate games on the MacBook Pro or iMac internal video?Jun-21-21
978 Sonnet's macOS-compatible external graphics supports up to 5 displays. How can I tile them into one large display?Jan-06-21
1001 My display is not being detected on macOS.Jun-21-21
1002 My 4K display is connecting only at 30Hz. Why I can't set it to 60Hz?Jun-21-21
1004 How to Solve the DP No Video / Wrong Resolution Issue with the Dell P2715Q / P2415Q Flat Panel MonitorsJun-21-21
1025 Will a Sonnet eGPU accelerate internal video on a Mac?Jun-21-21
1026 Does Final Cut Pro use the external GPU in a Breakaway Box, or Breakaway Puck, or DuoModo eGPU Module?Jun-21-21
1051 I'm connecting from a DVI (or sometimes DP) port on my GPU Card--via an adapter cable--to an HDMI port on my monitor and the display looks magenta.Jan-13-25
1054 How do I extend the length of a DisplayPort cable?Jun-21-21
1083 How do I connect four 4k 60Hz monitors to the RX 5500 XT or 5700 Pucks?Jan-06-21
1084 I connected my monitor to the Breakaway Box, Breakaway Puck, or DuoModo eGPU Module on my 2018 or newer Mac mini, but it boots with a black screen.Jun-21-21
1100 I'm trying to use two HDMI monitors by adding a DP-to-HDMI adapter, but it doesn't work.Jan-06-21
1127 Are the RX 5500 XT/5700 Pucks compatible with Windows 10 or 11?Jan-05-22
The RX 5500 XT and RX 5700 require Windows 10 20H2+ or Windows 11. All versions of Thunderbolt 3 or 4 computers with Windows 10 or 11 fully support connecting displays to the HDMI and DisplayPort ports.

Windows 10 does not support a Thunderbolt or USB-C display connected to the Thunderbolt port. You may use this port as a 10Gbps USB-C port to connect a USB-C device.

Windows 11 does support Thunderbolt or USB-C displays, however, you must use a USB-C to USB-C video cable (Thunderbolt cables will not work). Connected in this way, the USB ports in a Thunderbolt monitor will not enumerate.

Apple does not support eGPUs on Bootcamp.
 
1128 Does the RX 5500 XT or 5700 Breakaway Puck support the LG UltraFine 4k or 5k Display sold by Apple?Jan-06-21
1143 Do eGPUs support the BENQ SW271 profiling software?Jun-21-21
1145 Do not disconnect or power off you eGPU during sleep or your Mac will crash.Apr-20-21
1246 Disconnecting my eGPU crashes macOS 14+�Sep-09-24
1252 Acer Swift 5 does not support eGPUsOct-22-24
The Acer Swift 5 has a Thunderbolt firmware bug that prevents it from supporting eGPUs.
 
1256 My display is not being detected on macOS.Jan-06-25
1261 macOS Compatibility?Mar-30-25