|ID||Article Title||Post Date|
||Are Sonnet Tempo SATA cards compatible with the Drobo S?||Feb-02-11|
||My P2 card is unexpectedly unmounting from my Qio after I wake a Mac Pro or MacBook Pro from sleep.||Aug-01-13|
|Install Qio software version 1.2.3 or later to resolve the issue.|
||I get a blue screen on my Mac Pro/MacBook Pro instead of booting when I connect Qio||Mar-24-10|
||Are all C600X CF Cards more or less equal performance in a Qio?||Mar-22-10|
||Can I power the Qio from a FireWire port on a MacBook Pro?||Mar-23-10|
||Is the Qio driver compatible with a 64-bit kernel boot of OS X 10.6 or 10.7?||Aug-01-13|
||Can I use the AJA IO Express with the Sonnet Qio in a MacBook Pro?||Mar-23-10|
|Yes. Just plug the AJA ExpressCard/34 adapter into one of the Qio's two ExpressCard/34 slots.|
||My Qio was working fine with my ExpressCard/34 bus interface card, but the Qio does not work with my PCIe Express bus interface card in an early 2009 MacPro.||Mar-31-10|
||My unibody MacBook Pro will spontaneously restart after shutdown with Qio attached.||Mar-31-10|
|Check the bottom of the Qio for the serial number.|
This can occur on some Qio units with a serial number begins with A, B, or C. Contact Sonnet support for more information.
||What kind of battery can I use with the Qio?||Apr-08-10|
||Why does my Maci take so long to boot when the Qio is attached?
|It is normal for the Mac to take a long time to boot (as long as 10 minutes) the first time after a Qio is attached. All the new drivers need to be discovered and the kernal caches built. It is important to let this initialization process complete without interruption. |
However, in some instances, the Mac takes a long time for subsequent boots as well. If this occurs, run the Qio System Uninstaller and rerun the Qio System Installer. This should clear the problem.
||Why can't a Mac Pro acknowledge the Qio if it is plugged in after the Mac is booted? ||Sep-13-13|
|Plugging in a Qio is like plugging in PCIe cards. In the Mac Pro's case, although media (DVDs, CF cards, SD cards, etc) can be plugged in, there was never an expectation by OS X that a PCIe card could be hot-plugged into a Mac Pro. As a result, OS X has no infrastructure for detecting and starting a driver loading process. The plug-in event is not noticed by the system.|
||With a Qio connected, my Mac Pro kernel panics when I shut down after using Avid Media Composer.||Jul-31-13|
|Avid Media Composer 4.05 is not compatible with the Sony SxS driver. Please seek support from Avid and/or Sony.|
||I'm getting a OS X kernel panic when I remove an SxS card from the Qio connected to a tower Mac Pro that also has a video capture card installed.||Oct-31-14|
||I'm getting a long blue screen when I boot a Mac with Qio installed.||Sep-13-13|
||I upgraded to 10.6.8 and my system no longer boots.||Sep-26-11|
|If you have Qio 1.0.5 software installed and you upgrade to 10.6.8 you will no longer be able to boot. Sonnet strongly recommends that you install Qio 1.1 software before upgrading to 10.6.8 or 10.7. If you have installed 10.6.8 prior to installing Qio 1.0.6 or 1.1 software and are not able to boot, you can recover with the following steps:|
1) Boot Mac OS X from an external drive or DVD.
2) In the Finder, remove the spaces from the name of your system disk that won't boot. For example, rename Macintosh HD to MacintoshHD. (If your system disk has another name use that name in place of MacintoshHD in the next two steps.)
2) Launch Terminal and type:
sudo rm -r /Volumes/MacintoshHD/System/Library/Extensions/STPCIFamily.kext
sudo cp -r "/Volumes/MacintoshHD/Library/Application Support/QIO/IOPCIFamily.kext" /Volumes/MacintoshHD/System/Library/Extensions (typed all on one line)
sudo touch /Volumes/MacintoshHD/System/Library/Extensions
6) Install Qio 1.1 or greater
||What version of OS X do I need to use Qio with MacBook Pro?||Aug-20-14|
|OS X 10.5.8-10.9 required for Mac Pro and MacBook Pro (non-Thunderbolt).|
OS X 10.6.8-10.9 required for MacBook Pro (Thunderbolt).
||Is Qio Compatible with 17" Thunderbolt MacBook Pro?||Sep-13-13|
|Yes, but you must hot plug the Qio's interface card into the ExpressCard/34 slot of the 17" Thunderbolt MacBook Pro. The Qio will not be recognized in the 17" Thunderbolt MacBook Pro if you boot or restart with the Qio plugged into the ExpressCard/34 slot. See FAQ 632 for more infomation about compatibility connecting Qio via Thunderbolt.|
||Is Qio compatible with Echo ExpressCard/34 Thunderbolt Adapter?||Jul-31-13|
|Yes, but it requires the Sonnet PCIe Bus Extender ExpressCard/34 Revision B (serial number beginning with B), which began shipping December 2011; or the Sonnet PCIe 2.0 Bus Extender ExpressCard/34.|
||Is Qio compatible with the Matrox T/ADP Thunderbolt Port Adapter?||Feb-28-12|
||Is the Qio PCIe 2.0 Bus Extender card compatible in all slots of the Mac Pro 5,1?||May-06-13|
||How can I read UDF Formatted SxS cards?||Aug-11-17|
|You need to download and install the Sony SxS UDF Driver, available here http://pro.sony.com/bbsc/ssr/cat-recmedia/resource.downloads.bbsccms-assets-mkt-recmedia-downloads-upgrades.shtml|
||Why is the Panasonic OS X P2 driver not compatible with 64-bit mode, while the Sony SxS driver, CF driver and SATA drivers are compatible with 64-bit mode?||Oct-31-14|
|This issue is now resolved. The Panasonic P2 driver included with Qio software version 1.2.3 and later is 64-bit compatible. Installing Qio 1.3.2 or later adds P2 support to systems running OS X in 64-bit mode, including Mavericks (10.9) and Yosemite (10.10) |
||Do Qio and Qio CF4 support UDMA 7 CompactFlash cards?||May-06-13|
|Yes, Qio and Qio CF4 support UDMA 7 CompactFlash cards in UDMA 6 mode.|
Background: CompactFlash Revision 6.0 (November 2010) added UltraDMA Mode 7 (167 MB/s), which is up to 20% faster than UDMA 6 (133MB/sec). All UDMA 7 CompactFlash cards are compatible with UDMA 6 cameras and readers.
The Qio's CompactFlash slots can be read concurrently. The Qio can read the fastest CF cards at up to 133MB/s each and a total aggregate of 200MB/s (two cards).
The Qio CF4 can read all four CompactFlash slots concurrently. When connected to a desktop machine, the maximum aggregate read speed is 133MB/sec (one card), 266MB/sec (two cards), 400MB/sec (three or four cards).
||I connected a Red Station media reader to the eSATA ports, but the media would not mount. How do I mount the media?||May-06-13|
||Is the Qio compatible with OS X 10.10 (Yosemite) and OS X 10.9.5 (Mavericks)?||Oct-31-14|
|The Qio is compatible with OS 10.10 (Yosemite) and 10.9.5 (Mavericks) when using Qio software version 1.3.2 and later. |
||My computer kernel panics after updating OS X to 10.8.2. What can I do to fix it? (Qio/Qio CF4/Qio E3 issue)||Nov-06-12|
|The OS X 10.8.2 update breaks compatibility with Qio, Qio CF4, and Qio E3 pro media readers, resulting in kernel panics on systems with Qio v1.1.6 and earlier software installed. By following the steps below, you may enable your system to work again, but the Qio will not operate after the procedure until you install Qio v1.1.8 or later software. |
1. Cold-boot your computer holding the cmd and R keys together (this forces the computer to boot from the recovery partition)
2. Select the language
3. Open the Disk Utility application
- If your main operating system drive is locked (grayed out), select it and choose to “unlock” in the icon list at the top of the screen
- Note the name of the volume that holds your operating system - usually "Macintosh HD" – you will need this name later in these instructions
4. Quit Disk Utility
5. From the Utilities Menu, open the Terminal application.
6. Type the following commands, pressing the Enter key in between each command:
NOTE: In the following commands, <VOLNAME> is the name of the partition that your operating system resides on. This should have been obtained in step 3b. If your volume name has a space in it, such as "Macintosh HD", a “\” character must precede the space in the volume name (ie "Macintosh\ HD")
rm -r /Volumes/<VOLNAME>/System/Library/Extensions/STPCIFamily*
cp -rf /Volumes/<VOLNAME>/Library/Application\ Support/QIO/IOPCIFamily.kext /Volumes/<VOLNAME>/System/Library/Extensions
7. Quit all applications and restart the computer.
||My Qio Does Not Recognize My SD-to-SxS Adapter||May-07-13|
||I have a Retina MacBook Pro (or other Mac introduced in 2012), and my machine won't boot after installing Qio software.||Dec-06-12|
|Boot in safe mode. In Terminal, type: sudo nvram boot-args="dart=0x0" and restart. You can undo this later with the command sudo nvram -d boot-args .|
||My Stardom RAIDSonic ST3620-2S-S2 is not reliable with 6Gb drives and and a 6Gb controller.||Jul-08-13|
||Can I format an SxS card in UDF format in macOS?||Jan-20-21|